1. Overview
Saleonic is a web-based business automation and management platform designed specifically for online merchants, omnichannel brands, and e-commerce enterprises. Merchants utilize Saleonic to streamline catalog inventory, process cross-platform orders, analyze shopper trends, dispatch logistical couriers, and automate conversational sales dialogues via autonomous AI agents.
We collect and process digital information strictly for the purpose of operating, maintaining, securing, and elevating the Saleonic service suite. We do not sell, rent, or trade merchant or customer data to third-party advertising brokers.
2. Information We Collect
Depending on your subscription tier and active platform integrations, we collect and store the following categories of information:
- Account Credentials: Full name, authorized email address, securely hashed passwords, multi-factor tokens, assigned team roles, and session logs.
- Store & Inventory Profile: Business trade name, vanity domains, storefront branding, item categories, stock inventory quantities, unit pricing, warehouses, supplier lists, and invoicing templates.
- Channel & Conversation Stream: Connected Meta Facebook Page IDs, Messenger conversation payloads, Instagram Direct tokens, Telegram bot webhooks, and raw customer messaging transcripts necessary to power real-time AI responses.
- AI Inference Context: Training prompts, conversational instruction parameters, prompt-response logs, and token usage records used to refine your store's localized sales assistant.
- System & Diagnostic Logs: IP addresses, browser fingerprint, session cookies, transactional timestamp logs, and API latency metrics required for operational integrity.
3. How We Use Information
All data processed through Saleonic serves explicit functional objectives:
- To authenticate merchant access and safeguard multi-tenant database partitions.
- To execute real-time AI conversational selling, automated stock checking, and courier booking workflows.
- To process recurring subscription billings, top-up credit allotments, and fiscal receipts.
- To dispatch critical service advisories, server status alerts, and security notifications.
- To investigate abnormal API traffic, thwart unauthorized intrusions, and preserve platform reliability.
4. Third-Party Integrations
Saleonic establishes secure bridges with authorized external providers when triggered by your preferences. These include Meta Platforms (Facebook/Instagram), Telegram FZ-LLC, Google Cloud Services, Pusher, Amazon Web Services (AWS), courier logistics gateways (Pathao, Steadfast, RedX), and LLM API providers.
When you authenticate an external channel, you authorize us to transmit and receive the minimal data packet needed to fulfill that workflow. You retain the ability to revoke any external integration directly via your dashboard settings at any moment.
5. Payments and Billing Data
Payment processing for Saleonic subscriptions and on-demand usage credits is transacted through PCI-DSS certified external payment gateways (such as SSLCommerz, Stripe, or Lemon Squeezy).
Saleonic never stores complete credit card numbers, CVVs, or cardholder PINs on internal servers. We retain only non-sensitive transaction metadata—including payment status, gateway transaction references, date of execution, plan tier, and invoice receipts—to provide continuous service access and fiscal accounting.
6. Data Security and Safeguards
We employ defense-in-depth security methodologies designed to preserve data confidentiality and system resilience:
- All data in transit is encrypted using modern TLS (Transport Layer Security) 1.3 cryptographic protocols.
- Critical API secrets, OAuth access tokens, and credentials are encrypted at rest using industry-standard AES-256 ciphers.
- Database partitions are logically segregated to strictly prevent multi-tenant data leakage.
7. Your Choices and Rights
Subject to identity verification and applicable statutory mandates, you hold comprehensive rights regarding your stored data:
- The right to inspect, export, or correct profile and business records through your dashboard.
- The right to disconnect third-party social integrations or purge stored conversation caches.
- The right to request complete account deletion upon termination of your subscription.
8. Data Retention Policy
We retain information for the active duration of your merchant account or as required to fulfill our contractual commitments. Upon official account cancellation, non-essential operational logs are automatically purged or anonymized within standard database maintenance intervals, except where retention is legally mandated for tax, accounting, or dispute arbitration.
9. Children's Privacy
Saleonic is exclusively engineered for enterprise operators and commercial merchants. Our platform is not directed to individuals under 18 years of age, and we do not knowingly aggregate personal data from minors.
10. Modifications to This Policy
As platform capabilities expand, we may periodically revise this Privacy Policy. Substantive updates will be highlighted within the merchant dashboard and reflected on this page with a revised effective date.
11. Contact the Data Protection Team
For inquiries concerning our data governance practices, or to exercise your privacy rights, please communicate directly with our compliance desk:
- Contact Number: +880 1635 290 795
- Contact Address: House No-73, Road No-02, Block-A, Niketon, Dhaka 1212
- Email Address: support@saleonic.com