1. Acceptance of Terms
By creating a merchant account, connecting communication channels, purchasing a subscription tier, or accessing any service provided by Saleonic, you enter into a legally binding agreement governed by these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy. If you do not accept these terms in full, you must refrain from accessing or utilizing the platform.
2. The Saleonic Service Suite
Saleonic delivers modern technological infrastructure designed for commercial e-commerce operators, including product catalog indexing, synchronized multi-warehouse inventory, omni-channel customer order processing, automated courier parcel dispatch, integrated POS registers, autonomous AI conversational sales agents, and automated marketing workflows.
We reserve the right to deploy updates, release capabilities, or modify operational parameters to optimize performance, preserve security, and adapt to evolving third-party platform API requirements.
3. Merchant Accounts and Operational Security
Merchants maintain full legal accountability for the precision of account credentials and all activities executed under their tenant organization:
- You represent that you hold the legal authority to bind the commercial entity you represent and to connect authorized store domains and social pages.
- You are solely responsible for setting permission thresholds for sub-users, managers, moderators, and support representatives.
- You are solely responsible for ensuring that all catalog items, promotional communications, and fulfillment promises comply with applicable e-commerce regulations.
4. Subscription Plans, Billing & Strict Non-Refundable Terms
Access to advanced automation capabilities, high-capacity messaging quotas, and dedicated neural endpoints is provisioned through recurring subscription plans and consumable credit packages:
- Payments are processed securely via verified third-party billing gateways (such as SSLCommerz, Stripe, or Lemon Squeezy).
- Paid privileges and computational quotas activate immediately upon payment verification.
- Subscription renewals process automatically on the recurring date indicated in your dashboard unless cancelled prior to renewal.
5. Acceptable Use and Platform Integrity
You agree not to utilize Saleonic to facilitate fraudulent, abusive, or unlawful activities. Strictly forbidden behaviors include:
- Transmitting unsolicited promotional spam, bulk abusive messages, phishing schemes, or malicious software payloads.
- Listing contraband goods, fraudulent financial schemes, counterfeit merchandise, or items prohibited by prevailing legal statutes.
- Interfering with server performance, initiating denial-of-service traffic, reverse-engineering platform source codes, or attempting privilege escalation.
- Employing conversational AI models to construct defamatory, misleading, sexually explicit, or politically fraudulent messages.
6. Autonomous AI Agents and Automated Outputs
Saleonic incorporates state-of-the-art neural language models to facilitate real-time chat interactions with store visitors:
- While models are engineered with localized guardrails, automated outputs are probabilistic. Merchants are responsible for configuring accurate store knowledge bases, return instructions, and pricing policies within their prompts.
- Saleonic does not provide legal, financial, or tax counsel through automated responses. Commercial agreements made between merchants and their buyers remain solely within the merchant's jurisdiction.
7. Third-Party Channels & Provider Dependencies
The platform connects with external ecosystems including Meta Graph APIs (Facebook/Messenger/Instagram), Telegram, logistical delivery couriers (Pathao, RedX, Steadfast), cloud databases, and SMS gateways.
Saleonic cannot be held liable for disruptions, rate-limiting, policy modifications, or suspension actions instituted directly by third-party platforms against a merchant's social accounts.
8. Platform Availability and Technical Maintenance
We endeavor to ensure uninterrupted uptime for platform workflows. However, Saleonic is delivered on an "as is" and "as available" basis. Periodic system maintenance, routine security patches, and unforeseen network upstream disturbances may occur without liability for merchant downtime.
9. Intellectual Property
All software, algorithms, user interface architectures, icons, neural configurations, documentation, and platform visual identities are the exclusive intellectual property of Saleonic Technologies. Merchants retain exclusive ownership over their customer lists, product photography, sales metrics, and commercial catalog data.
10. Limitation of Liability
To the maximum extent permissible under applicable law, Saleonic Technologies, its directors, and engineers shall not be liable for indirect, consequential, punitive, or loss-of-profit damages resulting from platform usage, delayed messages, missed customer sales, or courier fulfillment errors.
11. Suspension and Termination
We reserve the right to temporarily suspend or permanently terminate access for any account found to be engaged in fraudulent behavior, abusive API consumption, spam transmission, or payment chargeback manipulation without advance notice.
12. Legal Support and Notices
For formal notifications, regulatory inquiries, or contractual clarifications regarding these terms, please contact our legal counsel:
- Contact Number: +880 1635 290 795
- Contact Address: House No-73, Road No-02, Block-A, Niketon, Dhaka 1212
- Email Address: support@saleonic.com
- Company: Saleonic Technologies
- Jurisdiction: Courts of Dhaka, Bangladesh
- Trade License: TRAD/DNCC/006172/2026