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Return & Refund Policy

This document details the cancellation, return, and non-refundable terms governing Saleonic subscriptions, automated AI services, computational credits, and merchant tooling.

Policy Standard Strict No-Refund Policy
Service Model Digital SaaS & Instant AI Provisioning
Registered Entity Saleonic Technologies
Billing Inquiries support@saleonic.com

1. Strict No-Refund Policy (All Sales Are Final)

Saleonic provides cloud-based Software-as-a-Service (SaaS), autonomous conversational AI agents, e-commerce automation, multi-channel messenger synchronizations, and server infrastructure.

ALL PURCHASES ARE FINAL AND NON-REFUNDABLE: By activating, subscribing to, or purchasing any paid plan, add-on, quota expansion, computational tier, or feature package on Saleonic, you expressly agree and confirm that all fees paid are 100% non-refundable under any circumstance.

Once a subscription charge, automated renewal, credit recharge, or one-off service fee has been processed, we do not issue full refunds, partial refunds, prorated credits, or cash exchanges.

2. Immediate Digital Provisioning & Real-Time Compute Costs

Unlike tangible consumer goods, software automation and artificial intelligence operate through instantaneous, non-recoverable digital allocation. The exact moment an account is activated or an order is completed:

  • Proprietary algorithmic agents, LLM inference endpoints, and automated neural pathways are reserved on our clusters.
  • Real-time webhook listeners, Meta Messenger graph integrations, and database partition resources are provisioned.
  • Third-party cloud infrastructure and token generation expenditures are irreversibly incurred by Saleonic.

Because these digital capabilities and computational runtimes cannot be retrieved, returned, or unconsumed, no refunds can or will be issued once payment is completed.

3. Pre-Purchase Evaluation & Demonstrations

We want all businesses to make confident, well-informed decisions. Prior to purchasing any paid plan:

  • We provide free tier access, trial capabilities, and sandbox testing where merchants can experience the automated workflows.
  • Comprehensive feature documentation, interactive product walkthroughs, and technical support assistance are freely accessible.

Upgrading to a paid subscription or purchasing credits constitutes your explicit verification that you have tested or reviewed the service, found it fully satisfactory, and approved its fit for your operational needs.

4. Subscription Cancellation & Expiration

You have complete control over your subscription and may cancel recurring renewals at any time directly through your merchant billing settings inside the dashboard.

  • Timing: Cancellation requests must be submitted prior to the scheduled automatic renewal date.
  • Access Retention: When you cancel a subscription, your access remains fully active until the conclusion of your current paid billing period.
  • No Prorated Refunds: We do not offer prorated or partial-month refunds for cancellations requested mid-cycle, nor for unused time during an active subscription period.

5. AI Tokens, Add-Ons, and Consumable Credits

Certain platform operations consume metered credits (including conversational AI tokens, automated SMS notifications, and courier route optimization calls):

  • Unused tokens or credits remaining at the end of a billing cycle are handled according to your specific plan rules and are non-refundable.
  • Top-up credits and add-on balances cannot be redeemed for cash, refunded, transferred between accounts, or exchanged.

6. Separation of Merchant-to-Customer Transactions

Saleonic provides technology infrastructure for merchants to operate their businesses. We do not manufacture, sell, warehouse, ship, or process warranty claims for physical products sold by merchants to their end customers.

Notice for End Consumers: If you purchased an item from an online shop that utilizes Saleonic for order management or chat automation, your transaction, return, exchange, or refund is exclusively governed by that merchant's own business policies. Saleonic bears no legal or financial liability for merchant-buyer disputes.

7. Duplicate Technical Billing Claims

In the rare event that a verifiable technical gateway fault causes an identical invoice to be charged multiple times in immediate succession (e.g. duplicate charge on the exact same second for one renewal), you must contact our billing support within seven (7) business days of the transaction.

Upon independent log verification from the payment provider (e.g., SSLCommerz, Stripe, or Lemon Squeezy), the duplicate charge will be corrected or credited. Dissatisfaction with software, lack of usage, staff changes, or forgetting to cancel before a renewal cycle do not qualify as technical errors.

8. Chargebacks & Fraudulent Payment Disputes

Initiating an unjustified bank chargeback, payment dispute, or fraudulent inquiry without prior written communication with our support team constitutes a direct violation of these terms.

In the event of an unwarranted chargeback, Saleonic reserves the right to immediately terminate the associated user account, revoke API licenses, suspend automated agent access, and register the incident with relevant financial anti-fraud registries.

9. Modifications to This Policy

We reserve the right to revise or modify this Return & Refund Policy at any time. Any changes will be published directly on this page with an updated timestamp. Continued use of Saleonic following any revision constitutes binding acceptance of the modified policy.

10. Billing Support & Inquiries

For inquiries concerning your billing status, subscription renewal dates, or invoice documentation, please contact our support desk:

  • Contact Number: +880 1635 290 795
  • Contact Address: House No-73, Road No-02, Block-A, Niketon, Dhaka 1212
  • Email Address: support@saleonic.com
  • Support Desk: Available 24/7 through your merchant dashboard portal.